Sr. Systems Engineer, Airbnb
Oct, 2025 - Present
Airbnb's BizTech Content Platform team builds the Contentstack-based CMS automation and content-operations infrastructure underpinning Airbnb's Help Center and Knowledge Center — the primary grounding source for Airbnb's AI support products (Knowledge Assistant 2.0, Path to Help).
AI-accelerated engineering delivery: Leverage Claude Code in the primary development environment across full lifecycles — architecture, implementation, code review, root-cause debugging, and production log monitoring — for every project below.
Article Source Attribution (ASA) & automation infrastructure.: Designed and built, from webhook proof-of-concept through production hardening, a Redis-backed service that tracks parent/child relationships across the Knowledge Center content tree, eliminating recursive Contentstack Management API traversal for every consuming worker. Runs continuously in production behind six downstream automations and a scheduled Redis-rebuild cron job.
Production BullMQ job workers: Built and operate four automation workers running against every publish event, across all locales, on Airbnb's Knowledge Center and Help Center: title automation, metadata inheritance, workflow-stage automation, and content cloning — each processing live article trees of up to 200 descendant entries.
Compliance & governance reporting pipelines: Shipped three scheduled, production-cron reporting CLIs (SOX-governed article snapshot/audit, Contentstack user-role compliance audit, KC daily audit log) that write directly to Google Sheets, replacing what had been manual compliance evidence-gathering.
Content cloning platform: Delivered a full article-tree cloning feature — root article plus every descendant, remapped and made independent — from MVP through seven tracked production-hardening milestones, including atomic rollback on partial failure and cross-locale clone deletion.
